Privacy Policy

Last updated: 1 October 2025

Introduction
Forward Edge Coaching (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you access or use our website (https://www.forwardedgecoaching.com.au
) (“Site”) or engage with our services.

Scope
This policy applies to personal information collected via the Site, in-person, by phone, email, or other channels in connection with our coaching services, events, consultations, mailing lists, payments, or other interactions.

What personal information we collect
We may collect the following types of personal information (depending on how you interact with us):

Contact information: name, email address, postal address, telephone number

Professional / work information: job title, employer, industry, role or position

Demographic information: age, gender (optional), location

Payment / billing information: credit card details or invoicing information (if you purchase services)

Usage data: IP address, browser type, pages visited on the Site, time and date of access, referring website, clickstream data, device identifiers

Communications data: emails, messages, chat logs, feedback you send us

Other information you choose to provide: e.g. in coaching intake forms or assessments

How we collect personal information
We collect personal information in the following ways:

When you fill in forms on the Site (e.g. contact forms, newsletter sign-up, enquiry forms)

When you communicate with us (by email, phone, or other means)

When you engage our services (e.g. client intake forms, assessments, coaching sessions)

Through automatic data collection when you visit the Site (e.g. via cookies or similar tracking technologies)

From third parties (e.g. payment processors, analytics providers)

Use of cookies and tracking technologies
We use cookies, web beacons, and similar technologies to:

Recognise you when you visit the Site

Analyse usage patterns and improve the Site’s functionality

Remember your preferences

Deliver enhanced features (e.g. for analytics, performance measurement)

You may disable cookies via your browser settings, but doing so may affect certain features or functionality of the Site.
We may use third-party analytics services (such as Google Analytics) to help us understand how users engage with the Site.

Purpose of collecting and using personal information
We may use your personal information for the following purposes:

To respond to your enquiries or requests

To provide, manage, and deliver coaching services or other services you request

To process payments and invoicing

To send you communications (e.g. newsletters, updates, offers) if you consent

To personalise your experience on the Site

To monitor, analyse, and improve our services and the Site

To comply with legal obligations, resolve disputes, and enforce our agreements

For any other purpose for which you provide consent

Disclosure of personal information
We may disclose your personal information to:

Our service providers and contractors (e.g. payment processors, website hosting, IT support, analytics providers)

Professional advisors (e.g. accountants, lawyers)

Government, regulatory, or law enforcement agencies where required by law

Potential buyers or partners in the event of a sale, merger, or restructuring

Other parties with your consent or as permitted under applicable law

Cross-border disclosure / international transfers
Some of our service providers or subcontractors may operate outside Australia. If your information is transferred or stored overseas, we will take reasonable steps to ensure your personal information continues to be protected in accordance with applicable privacy laws.

Data security and retention
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (or as required by law). After that, we will securely delete or de-identify it.

Your rights and choices
Depending on where you live, you may have rights in relation to your personal information, such as:

Access: request a copy of the information we hold about you

Correction: request correction of inaccurate or incomplete information

Deletion: request deletion of your information (subject to legal obligations)

Restriction: request that we limit how we use your information

Object: object to certain uses (e.g. direct marketing)

Data portability: request your information in a portable format

To exercise any of these rights, please contact us using the contact details below. We may ask you to verify your identity before responding.

Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. We will post the updated version on the Site with a revised “Last updated” date. Your continued use of the Site after that date constitutes acceptance of the updated policy.

Third-party links and services
Our Site may contain links to third-party websites or services. This Policy does not apply to those third parties; we encourage you to review their privacy policies independently before providing them with personal information.

Complaints and contact information
If you have any questions, concerns or complaints about this Privacy Policy or our privacy practices, please contact us:

Forward Edge Coaching
Email: info@forwardedgeconsulting.com.au